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E. smith.131@osu.edu     

Institute for Ergonomics     
The Ohio State University     
210 Baker Systems     
1971 Neil Avenue     
Columbus, Ohio 43210    

 

 
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Smith, P.J., McCoy, E., and Layton, C. (1997).  Brittleness in the design of cooperative problem-solving systems: the effects on user performance.  IEEE Transactions on Systems, Man, and Cybernetics, 27 (3), 360-370.