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P. 614.292.4120     
F. 614.292.7852     
E. smith.131@osu.edu     

Institute for Ergonomics     
The Ohio State University     
210 Baker Systems     
1971 Neil Avenue     
Columbus, Ohio 43210    

 

 
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Smith, P.J., Klopfenstein, M. Jezerinac, J. and Spencer, A.  (2005).  Distributed work in the National Airspace System:  Providing feedback loops using the Post-Operations Evaluation Tool (POET).  In B. Kirwan, M. Rodgers and D. Schaefer (eds.), Human Factors Impacts in Air Traffic Management.  Ashgate.