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F. 614.292.7852     
E. smith.131@osu.edu     

Institute for Ergonomics     
The Ohio State University     
210 Baker Systems     
1971 Neil Avenue     
Columbus, Ohio 43210    

 

 
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Janosky, B., Smith, P. J., and Hildreth, C. (1986). On-line library catalog systems: An analysis of user errors. International Journal of Man-Machine Studies, 25, 573-592.