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F. 614.292.7852     
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Institute for Ergonomics     
The Ohio State University     
210 Baker Systems     
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Columbus, Ohio 43210    

 

 
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Smith, P. J., Shute, S. J., Galdes, D., and Chignell, M. (1989). Knowledge-based search tactics for an intelligent intermediary system. ACM Transactions on Information Systems, 7, 246-270.